If you can’t download products, please include the following information when sending your message to our customer support.
・ Platform you used: S-courtDL or COM3D2 SHOP
・ Country of residence
・ Whether you use VPN or proxy
・ Name(s) of product(s) you can’t download
・ Names of OS and browser you are using
・ Name of the provider
・ Whether you can download other DLCs